Delivery of Your Order

Delivery of Your Order

Where will my order be dispatched?
Your order will be dispatched from our warehouse and manufacturing facility in the UK.

How long will it be until my order is dispatched?
We currently utilise a fast shipping service.
Wherever possible, we will always try our best to dispatch your products within a few working days of you placing your order. If your order is placed over the weekend (or on the date of a UK public holiday) we will do our best to send out your products on the next working day. This is all subject to our terms and conditions, and is subject to manufacturing capacity relevant to the items you have ordered.

Please note that Evil Bear Wargames reserves its right to delay the dispatch of certain high value orders and orders to be delivered to certain geographical destinations in order to carry out appropriate enquiries as part of its fraud prevention measures.

We are unable to deliver to PO Box or APO addresses, due to the fact that each order is sent out via courier and needs to be signed for in order to be accepted. If you have any questions about this, please email Evilbearwargames@gmail.com and we will endeavour to work out a suitable alternative to allow you to get hold of Evil Bear Wargames products.

All items shipped outside of the UK require a telephone number. 
This information will only ever be used for the purpose of delivery of these orders.
How long will my order take to arrive?

This will depend upon which country you live in. The delivery times are listed below. These are the number of working days (not including weekends and public holidays) once your order has been dispatched. Keep in mind that delays can occur, so we ask that you allow an additional five working days before contacting us. (To contact us about any issues or questions about your order, please email Evilbearwargames@gmail.com)

Destination

Average Shipping

UK 1-2 working day
European Union 3-7 working days
Rest of World 5-10 working days

Shipping Rates

Shipping Rates are subject to change as I move forward, and will be generated to make the shopping process as simple as possible, any shipping offers will be advertised, Shipping will include postage and packaging. Where possible I will try to reduce shipping costs to you the customer as opportunities arise.

If you require any special shipping arrangement please contact me ASAP before placing the order.

Contact

Any initial contact is best done via email:

Evilbearwargames@gmail.com

We will always endeavour to reply to emails within 5 working days.

Alternatively you can write to us for certain enquiries

Evil Bear Wargames

FAO: Matt
12 holders walk

Long ashton

North somerset
Bs41 9aw

UK

Urgent contact Via Phone: For urgent contact you can contact me (Matt) on 07891833067 Via text (preferably), and as a last resort by calling between the UK hours of 9am and 5pm ( Note: I live in a small village that has bad reception so Text maybe more efficient) if this service is abused by any one then I will be forced to remove this service for my sanity.

This address is not a shop address, and should only be used for communication by post. House visits will be met by confusion and dismay.